Service Policy

24-Hour Cancellation Policy

To respect the time of our practitioners and ensure availability for all clients, we require at least 24 hours’ notice for all appointment cancellations or rescheduling.

Cancellations made more than 24 hours in advance

No charge. You’re welcome to cancel or reschedule without penalty.

Cancellations made within 24 hours of the appointment or less

Clients will be charged 50%–100% of the service fee

No-Shows

Appointments that are missed without notice will be charged 100% of the service fee.

How to Cancel

Cancellations must be made via online booking system with more then 24 hours notice, with 24 hours or less must be made by phone. Messages sent outside business hours are time-stamped and honored accordingly.

Late Arrivals

Arriving late may result in a shortened session to avoid impacting the next client, with the full service fee still applied.

Exceptions

We understand that emergencies happen. Exceptions may be considered at our discretion for unforeseen circumstances.

By booking an appointment, you agree to this cancellation policy. Thank you for your understanding and for respecting our practitioners’ time.